eCarpetGallery Reviews

At ecarpetgallery.com, customers have up to 30 days from the reception of their order to exchange their rug or request a refund. Once a return has been requested, customers have 7 days to ship their rug(s). If the return is not shipped within 7 days from the return request date, the order may be eligible for store credit only. All items must be unused with the original tags attached.

Certain items are not eligible for return, including Clearance Rugs, Flash Sale Rugs, and Rug Pads. To initiate a return, customers can email support@ecarpetgallery.com. Free returns are offered for all customers in the US, Canada, and Europe, under certain conditions. For example, the returned item must be the customer's first return with ECARPETGALLERY, and the free return is eligible on a single item.

Regarding the shipping policy, ecarpetgallery.com offers free shipping on all orders to continental USA, provincial Canada, Europe, and the UK. Orders are shipped within 48 hours of ordering. However, shipments to Alaska and Hawaii in the USA, and to Yukon, Nunavut, and the Northwest Territories in Canada, will incur a flat shipping fee. For European orders, customers are advised to contact support@ecarpetgallery.com for a quote.

Ecarpetgallery.com is a leading internet retailer for beautiful one-of-a-kind handmade, hand-tufted, and power-loomed area rugs. The products are sourced from all over the world. The site features a selection of over 100,000 hand-knotted rugs from all the world’s rug meccas, including Iran, Turkey, Morocco, Afghanistan, India, Pakistan, and more. The goal has always been to provide customers with a one-stop-shop for luxury rugs within reach.

The popular products on the site include a unique selection of one-of-a-kind, handwoven rugs sourced from the world's meccas in a variety of sizes, styles, patterns, and colors. The new arrivals are curated each week by a team of stylists, who travel the globe in search for the most unique one-of-a-kind rugs. From Persian rugs to Flat-Weave & Kilim rugs, Gabbeh rugs, and Moroccan rugs, there is something for every style. The site also offers a complete inventory of vintage, semi-antique, and newly woven area rugs. The rugs are available at up to 80% off retail prices. The site also offers free shipping for all its products.

To get in touch with ECARPETGALLERY customer service, one can use the following methods:

• Email: support@ecarpetgallery.com
• Phone: (888) 466-6869

The customer service team is available to assist with any inquiries or concerns. The physical address of ECARPETGALLERY is 5700 Saint-Patrick St., Montréal, QC H4E 4N7. For more detailed information, it's recommended to visit the official ECARPETGALLERY website or their Help Center.

The email address for ecarpetgallery.com is support@ecarpetgallery.com. For any inquiries, this email can be used to get in touch with their support team. Please note that their live chat is also available 7 days a week from 8AM to 6PM, EST.